Secure transactions for this website are done via LIONHRTPUB.COM who use a thawte certificate to ensure secure transmission of your information.
Effective Date: October 13, 2009
Subscriptions: Magazine subscriptions can be canceled at any point. A refund will be issued based on the unused part of the subscription remaining after the cancellation date. Magazines cannot be returned for a refund.
Online Employment Advertising: There are no refunds on classified advertisements after the ad has posted.
OR/MS Today Resource Directory Listings: There are no refunds on directory listings after the listing has posted.
Books and E-books: Originally printed books (with the exception below*) may be returned to Lionheart Publishing at the purchaser's expense. Refunds will be issued if the book arrives in salable condition. There are no refunds on e-books after 24 hours of payment.
* A Comprehensive Guide to Managing Never Events and Hospital-Acquired Conditions: Atlantic Information Services, Inc. (AIS) offers a full refund on this book if returned to AIS within 30 days of the purchase date. Please contact AIS for further details: garnold@aispub.com; (800) 521-4323; AIS, 1100 17th Street, NW, Suite 300, Washington, DC 20036
If you have made a purchase in error Lionheart Publishing will determine validity of issuing a refund on a case-by-case basis. Please contact: Patton McGinley at lpi@lionhrtpub.com, (888) 303-5639, ext. 214; OR, Pam Miller at pcurrie@lionhrtpub.com, (888) 303-5639, ext. 224.