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Crew Resource Management: From Patient Safety to High Reliability & the Crew Resource Management and
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"Crew Resource Management: From Patient Safety to High Reliability is a newly published book authored by Safer Healthcare CEO, David Marshall. It reveals the most critical lessons learned over the past 30 years of implementing CRM in aviation and healthcare. The book shares concepts and stories based on real-world application and explores the data, science and benefits beyond mere theory. The book is being sold here with the Crew Resource Management and High Reliability Video Library at a special bundled price. This DVD-Rom contains 86 short video vignettes and interviews with caregivers and experts on Crew Resource Management and High Reliability topics. The videos are optimized for PowerPoint presentations. Use for staff development, educational sessions and training courses."
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and our Return/Refund Policy below.
Lionheart Publishing, Inc. Online Store
Refund and Return Policy
Effective Date: October 13, 2009
Subscriptions: Magazine subscriptions can be canceled at any point. A refund will be issued based on the unused part of the subscription remaining after the cancellation date. Magazines cannot be returned for a refund.
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Books and E-books: Originally printed books (with the exception below*) may be returned to Lionheart Publishing at the purchaser's expense. Refunds will be issued if the book arrives in salable condition. There are no refunds on e-books after 24 hours of payment.
* A Comprehensive Guide to Managing Never Events and Hospital-Acquired Conditions: Atlantic Information Services, Inc. (AIS) offers a full refund on this book if returned to AIS within 30 days of the purchase date. Please contact AIS for further details: firstname.lastname@example.org; (800) 521-4323; AIS, 1100 17th Street, NW, Suite 300, Washington, DC 20036
If you have made a purchase in error Lionheart Publishing will determine validity of issuing a refund on a case-by-case basis. Please contact: Patton McGinley at email@example.com, (888) 303-5639, ext. 214; OR, Pam Miller at firstname.lastname@example.org, (888) 303-5639, ext. 224.
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