August 1997 • Volume 24 • Number 4 The following table of contents lists articles in the June 1997 print edition of OR/MS Today. You may follow any of the linked titles to read those items in their entirety. For quick navigation you may jump directly to any of the following sections: Departments, Features INFORMS News Computing Departments Inside Story Letters Issues in Education Cyberspace INFORMS Online (IOL) Oracle Real World Calendar Call for Papers New Books Industry Update Practitioner's Page Classifieds -- NEW!!! OR/MS Today now features Online Classifieds Features Ringing Up Big Business By Vijay Mehrotra A look inside the call center industry, a ubiquitous, dynamic yet little-known industry that is rich with opportunities for quantitative methods and OR/MS professionals.   The Optimization Engine That Couldn't By Moshe Rosenwein Despite some successes along the way, an optimization-based engine built to drive the manufacturing planning function at AT&T's consumer electronics products division is abruptly shelved.   Safety In Numbers By Kathleen L. McFadden When it comes to air travel, OR/MS models can be used to expand our knowledge of factors in safety and form the basis for setting national and international policies.   The Rise and Fall of a Ph.D. Candidacy By Anthony R. Vanchieri Thinking about pursuing a Ph.D. while working full time? Not so fast! Six lessons learned the hard way.   The Paper Chase, Take Two By Stephen J. Bistritz, Ed.D. After one false start, the author strikes a balance between family, work and study to earn a doctorate in mid-career.   Academics & Adventure Overseas By Anna Nagurney and Margaret M. Wiecek A year in Europe: Perceptions and perspectives on international challenges and opportunities for women in the mathematical sciences and engineering.   Computing TK Solver Release 3.0 By Jerry Allison Mathematical modeling package is versatile, offers application development capabilities. INFORMS News FSS is Renamed/Revived President's Desk OR/MS Teaching Prize Call for Marketing Science Editor Simulation Award INFORMS CSTS Prize Leaders of the PAC SOMA News Subdivision Directors Meetings People E-mail to the Editorial Department of OR/MS Today: orms@lionhrtpub.com OR/MS Today copyright © 1997 by the Institute for Operations Research and the Management Sciences. All rights reserved. Lionheart Publishing, Inc. 506 Roswell Street, Suite 220, Marietta, GA 30060 USA Phone: 770-431-0867 | Fax: 770-432-696 E-mail: lpi@lionhrtpub.com Web Site © Copyright 1997 by Lionheart Publishing, Inc. All rights reserved.