Week of September 14, 1998 New Products Point.Man Pivotpoint Inc (Woburn, Mass.; www.pivotpoint.com) has launched Point.Man 4.1, an ERP package that simplifies management of manufacturing, customer and financial data across plants, countries and business lines. Release 4.1 features enhancements to Point.Man's customer-centric functionality on both the front-end and back-end of the supply chain. Among the enhancements are: WebLink Series - the sales order application is the first in the series. It allows customers, remote sales representatives or business partners to securely review the real-time status of their sales orders via the Internet. Additionally, it includes the ability to immediately request changes to a sales order via e-mail to an internal sales person. Service Management - an integrated module that completes the customer care cycle from first contact through quotation and sale to after-market customer support. Call Center activities such as problem assignment, automatic call escalation via workflow and e-mail, technician dispatch, expense and material tracking, and call and problem analysis are supported. The Manufacturing Report © Copyright 1997, 1998 by Lionheart Publishing, Inc. All rights reserved. E-mail Editorial Dept: tmr-editorial@lionhrtpub.com Lionheart Publishing, Inc. 2555 Cumberland Parkway, Suite 299, Atlanta, GA 30339 USA Phone: 770-431-0867 | Fax: 770-432-6969 E-mail: lpi@lionhrtpub.com Web Design by Premier Web Designs E-mail: lionwebmaster@preweb.com